Help Centre
Everything a Qelvor competitor asks before their first match — how to register, how entry fees and refunds work, how prize money reaches you, and what happens when someone cheats. Search it, or jump straight to your question.
Filling The Registration Form
Every tournament entry runs through one form. Get these fields right and your slot is confirmed — get them wrong and it can cost you the match. Your PAN number itself is asked for only if you win.
Name & Date Of Birth
Your real name and date of birth. You must be 18 or older.
Name As On PAN Card
Your name exactly as printed on your PAN card — not the PAN number. Winners give the PAN itself after the match, for TDS.
Email Address
Where your payment receipt, match details and any prize message are sent.
Mobile Number
An Indian mobile number we can use to contact you about your entry and verify your payout details.
In-Game Name
Your IGN exactly as it appears in the game.
Game UID
The numeric player ID we use to add you to the lobby.
Fill Your Details
Open the official Razorpay registration page and enter your real name, your name as on your PAN card, date of birth, email address, mobile number, IGN and Game UID carefully. You must be 18 or older.
Pay The Entry Fee
Open the tournament button on our registration page, check its official Razorpay checkout and fee, and pay there. Use consistent contact and player details so we can match the payment to your entry.
Submit
Complete the required details and payment on the official checkout. No screenshot is needed: your slot is confirmed once we have matched the successful payment to your entry.
Your Questions, Answered
Search by keyword, filter by topic, or open any question below. All thirty-three answers are on this page.
01 How do I fill the Tournament Registration Form? Registration ▾
Fill the form carefully with your Real Name, your name exactly as on your PAN card, date of birth, email address, mobile number, In-Game Nickname (IGN) and Game UID. The form does not ask for your PAN number, a UPI ID or a payment screenshot. You must be 18 or older and tick the box confirming it — see Can I play if I'm under 18?
Choose the tournament on our registration page to open its official Razorpay checkout. Complete the requested player details and payment there. Your slot is confirmed once we have matched the successful payment to your entry.
See the full walkthrough in Filling The Registration Form above.
02 What happens if I miss a tournament? Refunds ▾
It depends entirely on one thing — whether you told us before the match started.
You Informed Us Before The Match
If you inform the management team before the match starts — at least 10–20 minutes before the scheduled match time — your entry fee will be refunded.
You Did Not Inform Us
If you fail to inform us before the match starts, your entry fee is not refundable. The slot was held for you and the lobby was built around it.
03 How will I receive my prize money? Prizes ▾
Prizes are distributed to eligible winners by UPI transfer after every successfully completed tournament match, once results and eligibility are verified and any required tax deduction is completed. See How do UPI prize transfers work? for the steps. There is no wallet to withdraw from.
Before we pay, we request your PAN where required for tax and verify your UPI ID and account-holder name. We deduct applicable TDS before the transfer. See Why was tax deducted from my prize? below.
04 What if I entered the wrong UID or IGN? Registration ▾
Contact the support team immediately, before the match begins. The sooner you flag it, the easier it is to fix.
05 Is my payment safe? Can I trust Qelvor eSports? Payments ▾
Yes — your payment is safe with Qelvor eSports.
After every successful payment you will receive a payment receipt on your registered email ID, which you can save as proof of your transaction.
- Players are advised to make payments only through the official payment details provided by Qelvor eSports.
- Fake or incomplete payments will not be considered valid and the slot will not be confirmed.
06 Can I participate in multiple tournaments? Registration ▾
Yes 🎯 — players are allowed to participate in as many tournaments as they like, as long as they complete a separate registration for each event. One form, one entry fee, one slot.
07 What happens if a player uses hacks or cheats? Fair Play ▾
Qelvor eSports follows a strict fair-play policy. Any player found doing any of the following is permanently banned from all Qelvor tournaments and events.
08 Where will the Room ID & Password be shared? Match Day ▾
Room ID and Password are shared only in our official Discord server, shortly before the match. They are never sent by DM, and never posted in a WhatsApp, Instagram or Facebook group.
Join the server using the official link on our Social Media page.
09 Can I get a refund after the tournament starts? Refunds ▾
No. Once the tournament starts, entry fees become non-refundable — except in special cases decided by the management team.
10 What should I do if I face technical issues during the match? Match Day ▾
Contact the support team immediately, with proper proof and screenshots, via our Discord server or the support email at the bottom of this page.
The final decision will depend on the tournament rules and match verification.
11 Is streaming allowed during tournaments? Match Day ▾
Yes — streaming is allowed unless a specific tournament rule restricts it.
12 Where can I join the official Qelvor eSports social platforms? Community ▾
- Visit the official Qelvor eSports website at www.qelvoresports.com and go to the Social Media section for all our official community links and channels.
- You can also visit the official Qelvor eSports YouTube channel — links to every official platform are in the channel description and related sections.
13 Where can I apply for the Qelvor eSports Affiliate Partner Program? Community ▾
You can apply through the official Affiliate Partners section on our website. Open the Affiliate Partners section, fill out the Affiliate Partner Application Form with the required details, and submit it for review by the management team.
The full affiliate partner ruleset — eligibility, rewards, disputes and penalties — is published on the Terms & Conditions page.
14 Why was tax deducted from my prize? Tax & TDS ▾
Indian income-tax law requires us to deduct 30% TDS (tax deducted at source) from your winnings before we pay them out — under Section 393(3), Table Sl. No. 2 of the Income-tax Act, 2025 (formerly Section 194BA). There is no minimum threshold — it applies to every winning amount, down to a single kill reward.
We deposit this tax with the government and report it against your PAN. It is tax you have already paid on the prize, and you claim it as credit when you file your income-tax return. You do not get it back just because your income is low — see Do I still need to report this in my ITR?
Not resident in India? We deduct 30% plus 4% cess — 31.2% in total at our prize sizes. Tell us before the match.
The full rules, including which section of the law applies, are on the Prize Policy page.
15 Is my entry fee subtracted before TDS is worked out? Tax & TDS ▾
No. We pay each prize straight to you by UPI transfer rather than from a wallet, so each prize counts as a withdrawal of winnings. Your entry fee is a fixed fee to enter the competition — it is not a bet or a stake, and it is not held in a balance with us, so we do not set it against your prize. We work out TDS on the full prize amount: 30% of what you won.
16 How do I check that the TDS reached the government? Tax & TDS ▾
Two places, both free:
- Annual Information Statement (AIS) — log in at incometax.gov.in with your PAN, open Annual Information Statement (AIS) from the dashboard and choose tax year 2026-27. Our deduction appears in Part B (TDS/TCS information) under Qelvor eSports LLP and our TAN. For prizes paid from 1 April 2026 this statement is Form 168, which replaced Form 26AS.
- Form 131 — your TDS certificate (formerly Form 16A). We download it from the government's TRACES system and send it to you within 15 days of each quarterly filing deadline — by 15 August, 15 November, 15 February and 15 June.
17 Why can't I see the TDS credit yet? Tax & TDS ▾
TDS credit does not appear the day you are paid. We deposit the tax by the 7th of the following month (30 April for March), but it only shows in your AIS after we file our quarterly TDS statement and the tax department processes it — usually within a few weeks of the filing date below.
| You won in | We file by | Form 131 by |
|---|---|---|
| April – June | 31 July | 15 August |
| July – September | 31 October | 15 November |
| October – December | 31 January | 15 February |
| January – March | 31 May | 15 June |
Still missing a few weeks after that? Email support@qelvoresports.com with your PAN and the tournament you won.
18 The PAN I gave you was wrong. What now? Tax & TDS ▾
Tell us immediately at support@qelvoresports.com. Before we file our quarterly TDS statement, we can simply correct it.
After filing, your credit will not show in your statement — it may land under someone else's PAN, or under no one's. We can move it with a TDS correction statement, but only within a limited time, and one valid PAN can be swapped for another only once. It is slow for everyone.
19 Do I still need to report this in my ITR? Tax & TDS ▾
Yes. Report the winnings in your income-tax return and claim the TDS as credit — your AIS and Form 131 have the figures you need.
Online game winnings are taxed at a flat 30% plus 4% cess (and surcharge if your total income is very high) — the basic exemption limit doesn't apply, no deductions are allowed, and a low income doesn't reduce it. Because we deduct 30% from resident players, you may owe a small top-up (about 1.2% of the winnings) when you file. A refund arises only if the total tax deducted from all your income is more than your total tax bill. For your own return, check with a tax professional.
20 Can I play if I'm under 18? Registration ▾
No. Qelvor eSports is for players aged 18 or older only. Every tournament, solo or team, every membership and every paid service is for adults, and we do not accept registrations from anyone under 18. Under Indian law a person under 18 cannot enter a binding contract, and entries involve paid fees, prize money and tax.
The form asks for your date of birth and a tick confirming you are 18 or older. On a team, every player, including substitutes, must be 18 or older. We may ask for proof of age, such as a government photo ID, before we confirm an entry or pay a prize.
If we find that a player under 18 has registered, we cancel the entry and refund the full entry fee to whoever paid it, whether we find out before or after the tournament starts. No prize is payable to that player. A team can replace that player with an eligible one before the tournament starts; otherwise the team's entry is cancelled and refunded. See the Privacy Policy for how we delete their data.
21 Why does the form ask for my name as on my PAN card, but not my PAN? Registration ▾
If you win, tax law needs your prize and the tax we deduct from it to be recorded in the name on your PAN card, so the form asks for that name exactly as printed. We use that name to verify the winner and the UPI payout details.
The form does not ask for the PAN number itself. We ask only winners for it, by email after the result is verified. See Why was tax deducted from my prize?
22 Why does the form ask for my mobile number? Registration ▾
We use your Indian mobile number to reach you about your entry, verify payout details and resolve payment issues. Your prize is paid to your verified UPI ID after a successfully completed tournament match; it is not claimed through an SMS payout link.
We also use it to reach you about your entry. We send news and offers by SMS or WhatsApp only if you tick the box for them on the form, and you can say stop at any time.
23 How do UPI prize transfers work? Prizes ▾
Prizes are distributed to eligible winners by UPI transfer after every successfully completed tournament match, once results and eligibility are verified and any required tax deduction is completed.
- Results are verified. We confirm the match result, prize eligibility and any tax information required from the winner.
- You provide payout details. Give your UPI ID and account-holder name through the official payout process. We verify these details before transferring the prize.
- Tax is deducted where applicable. The net eligible prize is sent to the verified UPI ID.
- The prize is transferred. After each successfully completed tournament match and verification, we distribute eligible prizes by UPI transfer. Your bank or UPI provider may take additional processing time.
24 My UPI prize transfer is delayed or failed. What now? Prizes ▾
Contact Customer Service or email support@qelvoresports.com with the tournament, your in-game name and any transfer reference we supplied. Do not post a UPI ID, PAN or payment details publicly.
Prizes are distributed by UPI after each successfully completed tournament match, following result, eligibility and tax verification. An unresolved result, missing or incorrect payout details, or bank/UPI processing can delay a transfer. We will verify a failed transfer before arranging a retry so the same prize is not paid twice.
25 How do I join Qelvor SMP? Is it free? SMP & Store ▾
Yes, it is free. Qelvor SMP is our Minecraft server: no entry fee, no application and no whitelist. You need Minecraft: Java Edition on PC, signed in with your own Microsoft account — Bedrock (mobile and console) cannot connect.
In Minecraft choose Multiplayer, then Add Server, and paste the server address from the Qelvor SMP page, port included. That page also shows the hours the server is open during the beta.
26 How long does a rank last? SMP & Store ▾
Ranks are kept according to our SMP Store policy: each rank lasts the number of days the store lists for it — 14 days for Champion, Vanguard and Sovereign, 21 for Ascendant and 30 for QELVOR+ — counted from when it is applied to your account. Then it ends.
27 How do I buy a rank or coins? SMP & Store ▾
Open the Qelvor SMP Store and press Buy on the rank or coin pack. The order form asks for your full name, your Minecraft username and your email address. The Buy button opens the official Razorpay checkout for the selected item; enter the required delivery details and pay there.
Your rank or coins are applied within 24 hours. If they are not, the SMP Refund Policy covers you.
28 Can I cash out my coins or get my money back? SMP & Store ▾
Coins cannot be cashed out. They are an in-game currency for the Qelvor SMP Store, not money: they cannot be withdrawn, turned into cash, transferred or traded. They do not expire while Qelvor SMP is running.
Refunds for store orders — for example one that was never delivered — follow the SMP Refund Policy. Money goes back only to the original payment method.
29 Do reward credits or Loyalty Points have cash value? Membership ▾
No. Reward credits and Loyalty Points are promotional benefits: they have no cash value and cannot be topped up, withdrawn or converted into cash. You use them only as the Membership page sets out, such as towards your next tournament entry.
Qelvor eSports has no wallet and does not hold money for you.
30 Why does a membership ask for my date of birth? Membership ▾
For two reasons: to check that you are 18 or older — memberships, like every paid service, are for adults only — and, on the Elite card, to give you your birthday reward.
We keep it only while your membership is active. See How Long We Keep It.
31 Why does the cookie banner keep coming back? Privacy & Cookies ▾
We ask for your cookie choice again every 48 hours. Your choice is saved in your own browser, not on our servers, and after 48 hours the banner comes back so you can accept, customise or reject again.
It also comes back sooner if you clear your browser's site data or use a private window. You can change your choice at any time from Cookie Settings in the footer. See the Cookie Policy.
32 What details do you keep after a tournament? Privacy & Cookies ▾
We retain your registration and payout records indefinitely until you request deletion, unless applicable law requires earlier deletion. Email privacy@qelvoresports.com. A verified request follows the existing 30-day recovery and deletion process in Account Deletion; legal retention exceptions apply.
Records required for tax and legal compliance may remain after deletion. Public tournament history may be retained with personal identifiers removed or anonymised where required. The full detail is in the Privacy Policy.
33 How do I see or delete the data you hold about me? Privacy & Cookies ▾
Email privacy@qelvoresports.com from an address we can reach you at. You can ask what we hold, have it corrected or deleted, nominate someone to act for you, and stop news and offers at any time.
Some records must be kept by law, such as a prize winner's tax record. If you are not happy with our answer, write to our Grievance Officer; after that, you can complain to the Data Protection Board of India.
No question matches that search
Try a different keyword, clear the filter, or email us directly at support@qelvoresports.com.
Contact Support
If your question is not answered above — or something went wrong mid-match — reach us directly. We will be happy to assist you.
Talk To The Management Team
Use the live chat on our Customer Service page for registration corrections, payment questions, refund requests or match disputes. Email works too and gives you a written record, and our Discord server is the fastest route on match day.
If You Were Treated Badly
If a member of our customer support team was rude, unfair or abusive towards you — or you were abused by anyone else in the Qelvor community — write to report@qelvoresports.com. Include the agent's name, the date of the chat or email, and what happened. The report reaches the support lead, not the person you are reporting. We will help you.
Your IGN & UID
Include the exact in-game name and Game UID you registered with, so we can find your entry.
Tournament Details
Tell us which tournament and match slot you are writing about, and the date it was scheduled.
Proof Screenshots
Attach clear screenshots of the error, or of the moment the issue happened in the lobby. For a payment problem, give the payment reference shown when you paid.
Write Early
For missed matches and detail corrections, contact us before the match starts. After the lobby is created, options narrow fast.