Support & Frequently Asked Questions

Help Centre

Everything a Qelvor competitor asks before their first match — how to register, how entry fees and refunds work, how prize money reaches you, and what happens when someone cheats. Search it, or jump straight to your question.

13
Questions Answered
10–20 Min
Notice For A Refund
UPI
How Prizes Are Paid
80%
Back If A Match Is Voided
01Registration Walkthrough

Filling The Registration Form

Every tournament entry runs through one form. Get these five fields right and your slot is confirmed — get them wrong and it can cost you the match.

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Real Name

Your actual name, as you would give it to management.

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In-Game Name

Your IGN exactly as it appears in the game.

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Game UID

The numeric player ID we use to add you to the lobby.

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UPI ID

Where your prize money lands. Double-check every character.

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Payment Screenshot

Proof of your entry fee payment, uploaded into the form.

01

Fill Your Details

Open the tournament form and enter your real name, IGN, Game UID and UPI ID carefully.

02

Pay The Entry Fee

Send the entry fee to the official Qelvor eSports payment link given inside the form — nowhere else.

03

Upload & Submit

Attach the payment screenshot to the form and submit. Your slot is confirmed once it is verified.

⚠️ Incorrect details or fake payment screenshots may lead to disqualification. Read your entries back before you hit submit — a single wrong digit in a UID or UPI ID is the most common reason a player loses a slot or a payout.
After every successful payment you receive a payment receipt on your registered email ID. Save it — that is your proof of transaction.
02Frequently Asked Questions

Your Questions, Answered

Search by keyword, filter by topic, or open any question below. All thirteen answers are on this page.

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Showing 13 of 13 questions
01 How do I fill the Tournament Registration Form? Registration

Fill the form carefully with your Real Name, In-Game Nickname (IGN), Game UID, UPI ID and a payment screenshot.

After filling your details, make the entry fee payment to the official Qelvor eSports payment link mentioned in the form. Once the payment is completed, upload the payment screenshot in the form and submit it.

⚠️Incorrect details or fake payment screenshots may lead to disqualification.

See the full walkthrough in Filling The Registration Form above.

02 What happens if I miss a tournament? Refunds

It depends entirely on one thing — whether you told us before the match started.

Case 01

You Informed Us Before The Match

If you inform the management team before the match starts — at least 10–20 minutes before the scheduled match time — your entry fee will be refunded.

✅ Entry fee refunded
Case 02

You Did Not Inform Us

If you fail to inform us before the match starts, your entry fee is not refundable. The slot was held for you and the lobby was built around it.

❌ No refund
⚠️If the Room ID & Password have already been shared, your refund request may or may not be accepted — it depends on the situation and the tournament management decision.
03 How will I receive my prize money? Prizes

Prize money is transferred directly to the UPI ID you submitted during registration. There is no separate claim form and no wallet to withdraw from — it goes to the ID on your entry.

⚠️Please make sure your UPI ID is correct. Qelvor eSports will not be responsible for incorrect payment details submitted by players.
04 What if I entered the wrong UID or IGN? Registration

Contact the support team immediately, before the match begins. The sooner you flag it, the easier it is to fix.

⚠️Changes may not be accepted once the match lobby is created — at that point the UID on your entry is the one already in the room.
05 Is my payment safe? Can I trust Qelvor eSports? Payments

Yes — your payment is safe with Qelvor eSports.

After every successful payment you will receive a payment receipt on your registered email ID, which you can save as proof of your transaction.

  • Players are advised to make payments only through the official payment details provided by Qelvor eSports.
  • Fake or incomplete payments will not be considered valid and the slot will not be confirmed.
06 Can I participate in multiple tournaments? Registration

Yes 🎯 — players are allowed to participate in as many tournaments as they like, as long as they complete a separate registration for each event. One form, one entry fee, one slot.

07 What happens if a player uses hacks or cheats? Fair Play

Qelvor eSports follows a strict fair-play policy. Any player found doing any of the following is permanently banned from all Qelvor tournaments and events.

Hacking
Using scripts or mods
Teaming unfairly
Exploiting glitches
⚠️If a hacker or unfair activity is detected during the match, the tournament may be terminated immediately — we do not tolerate genuine players losing a match to cheating.
If a match is terminated for cheating
80% refunded to players
20% retained
80% of the entry fee is refunded to the players who were in the lobby.
20% is retained for match arrangement, management effort and operational costs.
08 Where will the Room ID & Password be shared? Match Day

Room ID and Password are shared through our official communication platforms shortly before the match:

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Discord Server
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WhatsApp Community
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Telegram Group
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Instagram Group
⚠️Make sure you have joined our official channels before match day — missing the room details is on the player, not on management.
09 Can I get a refund after the tournament starts? Refunds

No. Once the tournament starts, entry fees become non-refundable — except in special cases decided by the management team.

10 What should I do if I face technical issues during the match? Match Day

Contact the support team immediately, with proper proof and screenshots, via our Discord server or the support email at the bottom of this page.

The final decision will depend on the tournament rules and match verification.

11 Is streaming allowed during tournaments? Match Day

Yes — streaming is allowed unless a specific tournament rule restricts it.

⚠️However, stream sniping or any unfair advantage gained through a stream is strictly prohibited and is treated as a fair-play violation.
12 Where can I join the official Qelvor eSports social platforms? Community
  • Visit the official Qelvor eSports website at www.qelvoresports.com and go to the Social Media section for all our official community links and channels.
  • You can also visit the official Qelvor eSports YouTube channel — links to every official platform are in the channel description and related sections.
13 Where can I apply for the Qelvor eSports Affiliate Partner Program? Community

You can apply through the official Affiliate Partners section on our website. Open the Affiliate Partners section, fill out the Affiliate Partner Application Form with the required details, and submit it for review by the management team.

The full affiliate partner ruleset — eligibility, rewards, disputes and penalties — is published on the Terms & Conditions page.

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No question matches that search

Try a different keyword, clear the filter, or email us directly at support@qelvoresports.com.

03Still Need Help

Contact Support

If your question is not answered above — or something went wrong mid-match — reach us directly. We will be happy to assist you.

Support Email

Talk To The Management Team

Raise a ticket on the Customer Service desk for registration corrections, payment questions, refund requests or match disputes — it gives you an ID you can track and a written trail of every reply. Email works too, and our Discord server is the fastest route on match day.

🎫 Raise a support ticket 📩 support@qelvoresports.com 🛡️ report@qelvoresports.com
Report Abuse

If You Were Treated Badly

If a member of our customer support team was rude, unfair or abusive towards you — or you were abused by anyone else in the Qelvor community — write to report@qelvoresports.com. Include the agent's name and ID from their reply, your ticket ID, and what happened. The report reaches the support lead, not the person you are reporting. We will help you.

🛡️ Report abuse
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Your IGN & UID

Include the exact in-game name and Game UID you registered with, so we can find your entry.

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Tournament Details

Tell us which tournament and match slot you are writing about, and the date it was scheduled.

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Proof Screenshots

Attach clear screenshots — payment receipt, the error, or the moment the issue happened in the lobby.

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Write Early

For missed matches and detail corrections, contact us before the match starts. After the lobby is created, options narrow fast.

Got Your Answer?

Then Go Claim Your Slot.

The rules are published, the payouts are documented, and support is one email away. All that is left is the match.

🏆 Play Fair 🔥 Compete Strong ⚡ Rise Like Giants
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