⛏ Qelvor SMP · Refund Policy
SMP Refund Policy
Playing on Qelvor SMP is free, so there is nothing to refund for access. This policy covers one thing: what happens when something goes wrong with a rank, a coin pack, or a cosmetic bought with coins, in the Qelvor SMP Store. The store opened on 28 September 2026, and this policy applies to every purchase made in it.
01What This Covers
Playing Is Free. This Is About The Store.
Qelvor SMP charges nothing for access, so there is no entry fee to return. This document exists because the store does take money.
This Policy Covers
- Ranks and coin packs bought in the Qelvor SMP Store, and the cosmetics and any other virtual items bought with coins.
- Payments made to Qelvor eSports LLP for ranks and coin packs, through the Razorpay payment link on the official Razorpay checkout.
✓Nothing about joining or playing on the SMP costs money. If you have paid nothing, there is nothing here that applies to you.
This Policy Does Not Cover
- Tournament entry fees. Those are covered by the Refund & Cancellation Policy, which is a separate document with separate rules.
- Membership cards. Covered by the Membership Terms and the tournament refund policy.
- Your Minecraft purchase. The game itself is bought from Mojang; refunds for it are Mojang’s and Microsoft’s to give, not ours.
- Anything bought from someone who is not Qelvor. We cannot refund a payment we never received. See the warning at the bottom of this page.
⚠The store is open, and this policy is live. The Qelvor SMP Store opened on 28 September 2026. Every clause below applies to purchases made from that day, through the Razorpay checkouts opened from the store page's Buy buttons and paid through Razorpay. If someone has taken money from you for a Qelvor rank or Qelvor coins any other way, they are not Qelvor and there is no payment of ours to return — tell us at support@qelvoresports.com anyway, so we can warn other players.
What Changed In Version 1.2
- The store opened. The Qelvor SMP Store opened on 28 September 2026, so this policy now applies to real purchases rather than being published in advance.
- Payments are processed by Razorpay. Each Buy button opens the selected item's official Razorpay checkout.
- The refund rules themselves are unchanged. Nothing about when a refund is given, when it is not, how to ask or how long it takes has been altered.
What Changed In Version 1.1
- The server opened; the store did not. Version 1.0 was written before Qelvor SMP existed. Version 1.1 records that the SMP is live in open beta while the store stays shut, so no purchase can yet be made under this policy.
- The refund rules themselves are unchanged. Nothing about when a refund is given, when it is not, how to ask or how long it takes has been altered.
02When We Refund
When You Get Your Money Or Coins Back
You pay rupees for ranks and coins, and coins for cosmetics — so a problem with a rank or a pack comes back as money, and a problem with a cosmetic comes back as coins. These are the cases where that happens as a matter of course, without argument.
Money Back — For A Rank Or A Pack
- The rank or the coins never arrived. Payment went through, the rank was not applied or the coins did not reach your balance within 24 hours, and we could not deliver after you told us.
- You changed your mind before a rank was applied. Tell us before the rank goes on your account and we refund it in full.
- You have not spent a pack. Within 7 days of buying a pack, you can have it refunded as long as your balance still holds every coin it added. The refund removes those coins from your balance.
- You were charged twice for the same rank or pack, or charged more than the price shown. We return the difference.
- We shut the server down while your rank is active, or within 30 days of your buying a pack. We refund the unused days of the rank, and the unspent coins from the pack at the per-coin price you paid, without you having to ask.
- The payment was not authorised by you — a genuinely fraudulent transaction, once verified.
Coins Back — For A Cosmetic
- The item never arrived. You spent the coins and the cosmetic was not applied within 24 hours. We apply it, or return the coins — your choice.
- You received the wrong item and did not want it. We swap it, or return the coins, whichever you prefer.
- The item stopped working because of something on our side, and we could not restore it within a reasonable time. We return the coins.
- We withdrew the item within 30 days of you buying it. We return the coins without you having to ask.
✓Money goes back to the original payment method. We do not refund to a different account, a different card or a different UPI ID, because that is how payment fraud is laundered. Coins go back to the balance they were spent from.
03When We Do Not
When A Refund Is Not Given
Stated up front so nothing here is a surprise at the counter.
No Refund
- A rank that has been applied. Once a rank is on your account its days are running, and a change of mind after that is not a ground for a refund. A rank that has run its days has simply ended.
- Bonus coins that came with a rank. They are part of the rank, not a separate purchase, and are not refunded on their own. A rank refunded before it is applied never credits them.
- Coins you have spent. Spending coins on a cosmetic is final once the item is applied. A change of mind after that is not a ground for returning the coins.
- A pack your balance no longer covers. Once spending has taken your balance below the number of coins a pack added, that pack can no longer be refunded — even inside the 7 days.
- Your account was removed for breaking the rules. Losing access through a ban for cheating, griefing or harassment does not refund what you bought — ranks, coins or cosmetics. That is stated in the SMP Terms before you buy.
- You stopped playing. Coins you have not used, and items you do not wear, are not a fault in either.
- A world reset or rollback. Your coin balance, ranks and cosmetics survive a reset; builds and in-world items are not sold by us and are not refundable.
- Someone else used your account. You are responsible for purchases made from your own account, including by a person you shared it with. Genuine unauthorised payment fraud is different and is covered above.
- The claim is outside the window in the next section, unless applicable law says otherwise.
⚠Nothing here removes a right the law gives you. Where Indian consumer law requires a refund in a situation this policy does not list, the law applies and we follow it.
04How To Ask
How To Request A Refund
One email, five details. No form, no ticket number to chase.
01
Write To Support
Email support@qelvoresports.com from the address you used at checkout, with “SMP refund” in the subject line.
02
Include The Details
Your in-game name, the rank, pack or item, the date and amount, the payment reference from your bank or UPI app, and what went wrong.
03
We Answer
We confirm within 3 working days whether the refund is approved, and tell you why if it is not.
What To Put In The Email
- In-game name — the Minecraft account the rank, coins or item went to.
- The rank, pack or item — the rank by name, the coin pack by its price, or the cosmetic as named in the store.
- Date and amount of the payment, for a rank or a pack.
- Payment reference — the UPI reference, order ID or bank transaction ID.
- What happened — one or two lines is enough.
⚠Never send your Minecraft password, your Microsoft account password, your full card number, a CVV or an OTP. Qelvor will never ask for any of them, and a request that does is not from us.
05Timelines
How Long It Takes
The windows we hold ourselves to, and the part that is the bank’s.
Raise A ClaimWithin 7 days of the payment
We ReplyWithin 3 working days
Approved Refund SentWithin 7 working days of approval
Money Reaches You5–10 working days after that, set by your bank
Refund MethodThe original payment method only
Refund CurrencyIndian rupees, the amount actually paid
Coins ReturnedTo your balance, as soon as approved
✓The last leg is not ours. Once a refund is sent, how quickly it appears is decided by your bank or UPI provider. If it has not arrived 10 working days after we confirm it was sent, write back and we will send you the reference to give your bank.
06Chargebacks
Talk To Us Before Your Bank
Almost every dispute is a delivery problem, and a delivery problem takes minutes to fix.
- Raising a chargeback instead of contacting us suspends the associated Minecraft account, its rank, its coin balance and any items on it until the dispute is settled.
- A chargeback we win does not restore access automatically; write to support and we will sort it out.
- Repeated chargebacks after delivery end your access to the store permanently.
- Genuine fraud is different. If someone used your card or UPI without permission, tell your bank and tell us, and we will cooperate with the investigation.
✉ Refunds & Payment Questions
Where To Write
Refund requests, payment problems and anything about a store purchase go to support. Qelvor eSports LLP, LLPIN ADB-7872, 219 Shahpur Nij Morta, Ghaziabad, Uttar Pradesh – 201206, India.
Qelvor only ever sells SMP items in one place — the Qelvor SMP Store on this site. If you paid anyone else for Qelvor coins, a rank, a cosmetic or a “whitelist slot”, that payment never reached us and we cannot refund it. Report it to support@qelvoresports.com so we can warn other players.