Privacy Policy
This policy explains what information Qelvor eSports collects, why we collect it, who we share it with, how long we keep it, and the control you hold over it. Written to be read — not to be skipped. Every section below reflects the full policy document, which you can also download as a PDF.
Download The Full Privacy Policy
Download the current Version 1.8 Privacy Policy, updated 16 October 2026. It covers Razorpay payment processing, UPI prize transfers after each successfully completed tournament match, and indefinite retention until a deletion request, subject to applicable law. This consolidated edition matches the policy on this page and replaces the earlier PDF editions. It is not a newly signed document.
Plain-Language Text Edition
The same Version 1.8 policy without branding or images, for easier reading and printing. Its substantive terms match the full edition above.
Where This Policy Applies
Qelvor eSports is an online esports platform for tournaments, competitive events, memberships, community activities and rewards. This policy covers all of it.
Our Commitment
We recognise that your privacy is important. This Privacy Policy explains how we collect, use, store, protect, disclose and process your personal information whenever you access or use our website, mobile applications, Discord server, social media pages, tournaments, customer support services, or any other product or service operated by Qelvor eSports.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. It applies regardless of the device you use — desktop, laptop, tablet, smartphone or any compatible gaming device.
What Runs Today, And What Is Coming
Today, Qelvor eSports runs this website, tournament registration and SMP purchases through official Razorpay checkouts, Feedback through Tally, the Qelvor SMP Minecraft server, two Discord servers, and support by email and by live chat on our website. Team applications and new membership purchases are coming soon.
Coming soon: some parts of this policy describe features we are building and plan to launch — player accounts and login, a mobile app with push notifications, anti-cheat software and AI tools. Until a feature launches, we do not collect the data this policy describes for it, and we will update this policy before it launches.
Services Covered
This policy applies to all services offered by Qelvor eSports, including but not limited to the following.
Age Requirement
You must be 18 or older to take part. There are no exceptions.
Qelvor eSports tournaments (solo and team, including every team member and substitute), memberships and every paid service are for players aged 18 or older only. We do not accept registrations from anyone under 18.
Entries involve paid fees, prize money and tax, and a person under 18 cannot enter a binding contract under Indian law. Registration forms ask for your date of birth and a required tick confirming you are 18 or older. We may ask for proof of age, such as a government photo ID, before we confirm an entry or pay a prize.
If we find that a player under 18 has registered, we will cancel the entry and refund the full entry fee to whoever paid it, whether we find out before or after the tournament starts. No prize is payable to that player, and we delete their data except where the law requires us to keep it. In a team, an under-18 player must be replaced by an eligible player before the tournament starts; otherwise the team's entry is cancelled and refunded. See Children's Privacy.
What We Collect From You
Depending on which services you use, we may collect the following categories of information directly from you.
Personal Identification
Contact Information
Gaming Information
Financial Information
Account Credentials
Communication Information
Technical Information
When you use our platform, certain technical information is collected automatically by our systems.
Our Minecraft server, Qelvor SMP, is not a web page and records a different set of things. What it holds is set out separately in Qelvor SMP Server Data.
Competitive & Community Data
Competing and taking part in our community generates its own record. Here is exactly what that record holds.
Tournament Information
Community Information
Qelvor SMP Server Data
Qelvor SMP — our Minecraft: Java Edition server, live in open beta since 20 September 2026 — is a game server rather than a web page, and it records a different set of things. This is all of it.
What The Server Records
Where It Goes
What We Do With It — And What We Never Do
- Why we hold it. To run the world, roll griefing back from a backup, answer player reports, enforce the house rules in the SMP Terms & Conditions, and keep the server stable and secure.
- You do not register to play. There is no Qelvor account between you and the server. We do not ask for your real name, your email address or your Microsoft account details in order to let you on, and we will never ask you for your Minecraft password.
- Buying from the store is different. The Qelvor SMP Store is open. Its Razorpay checkout pages collect the required order details, including your full name, your Minecraft username and your email address, and record your confirmation that you are 18 or older and your agreement to the SMP Terms and Refund Policy. We use them to deliver the rank or coins to the right Minecraft account, to reach you about the order, to handle refunds and to keep the financial records the law requires. We then hold the order, what was delivered against it, and the coin balance attached to your Minecraft username. A store order links your real name and email address to your Minecraft username; playing without buying does not.
- How store payments are handled. You pay through the official Razorpay checkout linked from the store, and the payment is processed by Razorpay on its own pages — see Payment Processing. We never ask for your Minecraft password, your Microsoft account details, a full card number, a CVV or an OTP. Coins are an in-game currency, not money and not a wallet.
- Never sold, never profiled. SMP data is not sold, not rented and not used to build an advertising profile about you.
- How long we keep it. We retain Qelvor-held SMP player records, logs, moderation records and store history indefinitely until you request deletion, unless earlier deletion is required by law. Requests follow Account Deletion, subject to lawful retention exceptions. Rank validity and coin usage still follow the SMP Store terms; keeping a record does not extend a rank or coin entitlement. Hosting-provider backups rotate on their own schedule.
- Your rights still apply. To ask what we hold about your Minecraft account, or to have it deleted, write to privacy@qelvoresports.com from an address you can be reached at and tell us your in-game name. Ban evidence is one of the limited cases where we may refuse a deletion request while the removal stands — see The Control You Hold.
What Your Data Actually Does
We collect personal information only when it is necessary for a legitimate business purpose — never beyond what is reasonably required.
Operational Detail
Broken down by the part of the platform each use supports.
Account Management
Tournament Operations
Payments & Financial
Customer Support
Platform Improvement
Communications
Uses Worth Knowing About
- Your date of birth. We use it to check that you are 18 or older. If you are a member, we also use it to give you your birthday reward.
- Your PAN. We ask for it only if you win, and use it only to deduct and report the tax on your prize, as Indian income-tax law requires.
- Your name as on your PAN card. The tournament form asks for it so that, if you win, your tax record and your prize payment carry the name on your PAN.
- Your mobile number. We use it to contact you about your entry, verify prize details and resolve payment issues. Prize money is transferred to your verified UPI ID, not claimed through an SMS payout link. We send news and offers by SMS or WhatsApp only if you opt in.
- Affiliate referrals. If an affiliate partner referred you, the partner sends us your name, in-game name and game UID. We use them to check that you took part, so we can pay the partner's commission.
- News and offers. We send these only if you tick the optional box on a form — see Marketing Communications.
Legal Basis For Processing
Where applicable under relevant privacy laws, we process personal information on one or more of these grounds.
Consent
You have given us permission for a specific purpose.
Contract
Processing needed to perform a contract with you.
Legal Obligation
Compliance with laws that apply to us.
Vital Interests
Protection of someone's vital interests.
Legitimate Interests
Business interests that do not override your rights and freedoms.
How We Protect It
Protecting user information is one of our highest priorities. We implement reasonable administrative, technical and organisational safeguards.
What We Defend Against
The threats our safeguards are designed to stop.
Measures In Place
Examples of the security controls we apply.
Encryption
Sensitive data is encrypted where appropriate, in transit and at rest.
Secure Infrastructure
Server infrastructure hardened and maintained against known threats.
Access Controls
Only authorised staff — at present, our two co-founders — can open form answers, our records and our inboxes.
Authentication Systems
Login protection and verification on account-sensitive actions.
Password Hashing
Passwords are hashed — never stored or transmitted in plain text.
Firewalls
Network-level filtering against intrusion and abusive traffic.
Security Monitoring
Continuous monitoring for suspicious behaviour and security events.
Regular Updates
Security patches and updates applied on an ongoing basis.
Backup Procedures
Routine backups protect against failure; deletion requests are applied under our retention and deletion process.
If A Breach Happens
Our response, step by step.
Investigate
We investigate the incident to establish scope and cause.
Secure Systems
Affected systems are secured to stop the incident spreading.
Limit Harm
We take steps to limit potential harm to affected users.
Notify & Cooperate
Affected users are notified where required by law, and we cooperate with relevant authorities.
How Long We Keep It
We retain personal data indefinitely, with no fixed expiry, until you request deletion, unless applicable law requires earlier deletion. A verified deletion request follows the 30-day process in Account Deletion. Records that must be kept by law are subject to the exceptions explained there.
We Keep Information To
- Provide our services.
- Maintain tournament history.
- Process payments and prize payouts.
- Resolve disputes.
- Detect fraud.
- Comply with legal, regulatory, accounting and tax obligations.
- Enforce our Terms & Conditions.
The Ticket Desk Has Closed
Until 2 October 2026 our Customer Service page had a ticket desk that kept tickets in your own browser rather than on our servers. Live chat and email have replaced it.
What Happens To Old Desk Tickets
- We never held them. The desk saved tickets only in the browser you used. We received a ticket only if you emailed it to us.
- What is left in your browser is deleted. The next time you open the Customer Service page, it deletes everything the desk kept there: your tickets, the details you entered to open the desk, its encryption key and its counters. Clearing this site’s data in your browser does the same.
- Tickets you emailed us are kept as customer support records, as set out in the schedule below.
Live Chat On Our Customer Service Page
The live chat works differently again: it runs on tawk.to, an outside service, and only when you choose to start it.
How The Live Chat Handles Your Data
- It loads only when you ask. Nothing from tawk.to loads until you press Start Live Chat on the Customer Service page.
- What tawk.to receives. Your IP address and the rough location it shows, your browser and device details, the address of the page and the site that sent you to it, and everything you type or upload in the chat — including any name or email address you choose to give.
- Where it is processed. tawk.to is based in the United States and processes chats there. The chat’s emoji picker loads its files from jsDelivr, a public content delivery network, which receives your IP address.
- What it stores in your browser. Three cookies — one keeps you recognised as the same visitor for six months, the other two end when you close your browser — plus some local and session storage. Clearing this site’s cookies and site data removes them. The Cookie Policy lists them.
- Why we use it. To answer your question and to keep a record of our reply. Only authorised Qelvor staff read the chats.
- How long we keep it. Qelvor retains chat records indefinitely until you request deletion, unless applicable law requires earlier deletion. Email privacy@qelvoresports.com; the verified-request and 30-day process in Account Deletion applies. Provider-managed cookies and backups follow their own disclosed lifetimes.
- Never type a password, OTP, UPI PIN or card number into the chat. We will never ask for them. If you would rather not use tawk.to, email support@qelvoresports.com or ask on our Discord server.
What Happens To Your Registration Details
From the moment you register for a tournament to the moment the match is over.
- When you register. The form asks for your name, your name exactly as on your PAN card, date of birth, email address, mobile number, in-game name and game UID. It does not ask for your PAN number, a UPI ID or a payment screenshot.
- If you win. After the result is verified, we collect your PAN where required for tax and your UPI ID and account-holder name for the prize transfer. Prizes are distributed to eligible winners by UPI transfer after every successfully completed tournament match, once results and eligibility are verified and any required tax deduction is completed.
- After the match. Your registration and payout records remain in our records indefinitely until you request deletion, unless earlier deletion is required by law. We do not automatically delete them when a match ends or a prize is paid. The Account Deletion process and lawful retention exceptions apply.
- What the law makes us keep. For a prize winner, the PAN, the name as on the PAN card, the prize amount and the tax deducted are kept for as long as income-tax law requires, because we report them to the Income Tax Department and may need to correct a filing later.
- What stays public. Published results and leaderboards form part of tournament history. On a verified deletion request, we remove or anonymise personal identifiers under the deletion process where required; non-personal historical results may remain.
- Members. Membership and benefit records follow the same indefinite-retention and deletion-request policy. Retaining a record does not extend membership benefits or permit marketing after consent is withdrawn.
Retention Schedule
The table distinguishes Qelvor-held records from copies held temporarily by service providers or in your browser. Qelvor-held personal records have no fixed expiry and are kept indefinitely until a verified deletion request, unless applicable law requires earlier deletion. The Account Deletion process and lawful retention exceptions apply throughout.
| Data Category | Typical Retention Period |
|---|---|
| Feedback Submissions Held By Tally | Deleted from Tally within 48 hours of submission, once we have copied them into our records. Tally removes deleted answers from its backups within 90 days. |
| Tournament Registration Details | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Prize Winners' PAN & Tax Records | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Membership Details | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. Record retention does not extend membership benefits. |
| Affiliate Referral Details | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Account Information (when accounts launch) | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Deleted Accounts (when accounts launch) | 30-day recovery period before permanent deletion, unless retention is legally required. |
| Tournament History | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Match Results | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Leaderboards | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Prize Distribution Records | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Financial Transaction Records | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Customer Support Tickets | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Ticket Desk Records In Your Browser (desk closed 2 October 2026) | Never held by us. Deleted from your browser the next time you open the Customer Service page, or when you clear this site’s data. Tickets you emailed us are kept as customer support tickets. |
| Live Chat Conversations (tawk.to) | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Qelvor SMP Connection & Chat Logs | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Qelvor SMP Moderation & Ban Records | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Qelvor SMP World Backups | Rotated on the hosting provider's backup schedule; older world saves are overwritten in the ordinary course. |
| Qelvor SMP Store Orders | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Qelvor SMP Ranks | Rank validity remains 14, 21 or 30 days as listed in the SMP Store. Purchase and entitlement history is retained indefinitely until a verified deletion request, subject to law; retaining it does not extend the rank. |
| Qelvor SMP Coin Balances | Record history is retained indefinitely under this policy until a verified deletion request, subject to law. Spendable coin balances and any closure refunds remain governed by the SMP Store and Refund policies. |
| Discord Logs & Ticket Transcripts | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Security Logs | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Anti-Cheat Investigation Records | Indefinitely until you request deletion, unless earlier deletion is required by applicable law. A verified request follows the 30-day Account Deletion process; legally required records may be retained as explained there. |
| Marketing Consent Records | Consent and withdrawal history is retained indefinitely until a verified deletion request, subject to law. Marketing stops when consent is withdrawn; retaining a record is not permission to keep sending marketing. |
| Analytics Data | No analytics provider is currently active. If introduced, Qelvor-held personal analytics records will follow this retention and deletion policy; provider-held data will follow the disclosed provider settings and applicable law. |
| Backup Data | Retained according to operational backup schedules and securely deleted in the ordinary course of system maintenance. |
The Control You Hold
Subject to applicable laws, you may exercise the following rights over your personal information at any time.
Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information.
Restriction
Request restriction of certain processing activities.
Objection
Object to specific processing activities where permitted by law.
Withdraw Consent
Withdraw consent for any processing that is based on it.
Portability
Request a copy of your information in a portable format, where applicable.
Nominate
Name someone who can exercise these rights for you if you die or become unable to act for yourself.
Raise A Grievance
Complain to our Grievance Officer. If that does not resolve it, you can complain to the Data Protection Board of India.
Account Deletion
You may request deletion of your personal data at any time by emailing privacy@qelvoresports.com. Player accounts are coming soon; until they launch, the same process applies to your data without an account. Once we verify a valid request, we schedule deletion, begin the existing 30-day recovery window, and permanently delete or anonymise eligible personal data when that window ends. Once accounts launch, you may request account restoration during that window. Records that must be retained by law remain subject to the exceptions below.
Request Received
Your personal data, and account when available, are scheduled for deletion once a valid request is verified.
30-Day Recovery
A 30-day recovery window begins after verification. You may withdraw the request during this window; account restoration applies once accounts are available.
Permanent Deletion
After the window expires, eligible personal data and the account are permanently deleted or anonymised, unless retention is legally required.
What May Still Be Retained
Certain records may continue to be held after account deletion. Where possible, personally identifiable information is removed or anonymised.
- Financial transaction records.
- Prize payout records.
- Tax and accounting records.
- Fraud prevention records.
- Legal compliance records.
- Tournament records that have been anonymised or retained for historical integrity.
What We Send, And How To Stop It
With your consent, we may send you the following. Without it, we will not.
What We May Send
Delivery Channels
How You Say Yes, And How You Stop
- An optional tick. Marketing is optional. Where a form or checkout offers a box for news and offers, it starts unticked. You receive marketing only if you opt in; otherwise we send only service messages about your entry, order or prize. Team applications and new membership purchases are currently coming soon.
- Stop any time. Use the unsubscribe link in any marketing email, reply to any message asking us to stop, or write to privacy@qelvoresports.com. Saying no never affects your entry, membership, order or prize.
- Our record of your choice. We keep a record of when you said yes, and when you said stop, so that we can prove we had your consent.
Players Must Be 18 Or Older
Qelvor eSports is for players aged 18 or older only. We do not knowingly collect personal data from anyone under 18.
18 And Over Only
Tournaments, memberships and every paid service are for players aged 18 or older. We do not accept registrations from anyone under 18, and there are no exceptions.
Date Of Birth Check
Every registration form asks for your date of birth and a required tick confirming you are 18 or older.
Proof Of Age
We may ask for proof of age, such as a government photo ID, before we confirm an entry or pay a prize.
Every Team Member
The age rule applies to every member of a team, including substitutes. An under-18 player must be replaced by an eligible player before the tournament starts, or the team's entry is cancelled and refunded.
If We Find Out
If a player under 18 has registered, we cancel the entry and refund the full entry fee to whoever paid it, whether we find out before or after the tournament starts. No prize is payable to that player, and we delete their data except where the law requires us to keep it.
Parents Can Tell Us
A parent or guardian who believes their child has registered can email privacy@qelvoresports.com. We will delete the child's data, except records the law requires us to keep.
Protecting The Competition
To keep competition fair and tournaments legitimate, we collect and process information related to cheating prevention and security.
What We Collect
What It Is Used For
Where AI Is Used
Qelvor eSports may use artificial intelligence and automated technologies to improve our services.
Changes To This Policy
This policy will evolve as the platform does. Here is what drives an update — and how you will hear about it.
Law, Jurisdiction & Compliance
The legal framework this policy sits inside.
Governing Law & Jurisdiction
This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising out of or relating to this Privacy Policy, or to the processing of personal information, are subject to the exclusive jurisdiction of the competent courts located in the State of Uttar Pradesh, India, unless otherwise required by applicable law.
Compliance With Applicable Laws
Qelvor eSports is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws — including, where applicable, Indian laws governing data protection, privacy, cybersecurity, electronic records and digital services.
Nothing in this Privacy Policy limits any rights granted to users under applicable law.
Talk To Us
Questions, concerns or requests about this policy or your personal information — this is where they go.
Contact Us
Reach our privacy team for access requests, corrections, deletions, consent withdrawal or anything else in this policy. We make reasonable efforts to respond within a reasonable period, subject to applicable laws.
Grievance Officer
In accordance with applicable Indian laws, Qelvor eSports designates a Grievance Officer.
Manik
The Grievance Officer is responsible for addressing privacy-related complaints, grievances and requests in accordance with applicable legal requirements. If your grievance is not resolved, you can complain to the Data Protection Board of India.
Post: K.S. Farm House, Shahpur Nij Morta, Ghaziabad, Uttar Pradesh 201003, India
Phone: +91 93893 08442
Reporting Abuse Or Misconduct
Conduct complaints are handled separately from privacy requests.
If You Were Treated Badly
If a member of our customer support team was rude, unfair or abusive towards you — or you were abused by anyone else in the Qelvor community — report it to the address below. Include the agent's name, the date of the chat or email and what happened. Reports reach the support lead rather than the person being reported. We will help you.
Terms Used In This Policy
For the purposes of this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise.
- Account
- A registered user profile that enables access to Qelvor eSports services, tournaments, memberships and other platform features.
- AI (Artificial Intelligence)
- Technologies that perform automated or assisted tasks such as content moderation, fraud detection, analytics, customer support, tournament administration or other platform improvements.
- Applicable Law
- Any law, regulation, rule, governmental order or legally binding requirement applicable to Qelvor eSports.
- Cookies
- Small data files stored on a user's device that help websites remember preferences, improve functionality, analyse traffic and enhance user experience.
- Device Information
- Technical information relating to the device used to access Qelvor eSports services, including device type, operating system, browser, IP address and device identifiers.
- Digital Services
- Any online product, feature or service delivered electronically by Qelvor eSports, including the website, applications and community platforms.
- Entry Fee
- The amount payable by a participant to enter a paid tournament or competitive event hosted by Qelvor eSports.
- Esports
- Organised competitive video gaming, including tournaments, leagues, qualifiers and related competitive activity.
- In-Game UIDs
- Unique identifiers assigned to a player by a game publisher, used to verify identity and eligibility for tournament participation.
- Loyalty Points
- Points earned through participation or engagement that may be redeemed for eligible benefits, subject to programme rules and expiry conditions. Loyalty Points have no cash value and cannot be withdrawn or converted into cash.
- Membership
- A paid or free subscription tier granting access to specific Qelvor eSports benefits, features or events.
- Personal Information
- Any information relating to an identified or identifiable individual, including information that can directly or indirectly identify a user.
- Platform
- The Qelvor eSports website, applications, community servers and connected services taken together.
- Prize Pool
- The total value of prizes allocated to a tournament and distributed according to the published prize structure.
- Processing
- Any operation performed on personal information, including collecting, recording, organising, storing, updating, using, sharing, transmitting, analysing, deleting or otherwise handling such information.
- Reward Credits
- Promotional credits issued with a membership or as a reward, usable only against eligible Qelvor eSports benefits (such as tournament entry discounts) under the Membership Terms. They have no cash value, cannot be topped up, withdrawn or converted into cash, and are not a wallet or stored balance.
- Service Provider
- A third-party organisation or individual engaged by Qelvor eSports to perform services on its behalf, such as cloud hosting, payment processing, analytics, customer support or email delivery.
- Services
- All products, features, events and support provided by Qelvor eSports, whether free or paid.
- Tournament
- Any competition, event, league, championship, qualifier, scrimmage, ladder or esports activity organised, hosted or managed by Qelvor eSports.
- User
- Any person who visits, accesses, registers for, or otherwise uses any Qelvor eSports service.
- Wallet
- A stored-balance feature. Qelvor eSports does not currently offer a wallet or any wallet service. If we introduce one, we will update this policy before it launches.
- Website
- The official Qelvor eSports website and any subdomains operated by Qelvor eSports.
Version History
To promote transparency, Qelvor eSports maintains a version history for this Privacy Policy.
| Version | Effective Date | Summary Of Changes |
|---|---|---|
| 1.8 | 16 October 2026 | Tournament and SMP buttons now open official Razorpay checkouts. Only Feedback remains on Tally. Team applications and new membership purchases are coming soon. Entry fees are Gold INR 49, Silver INR 34.60, Bronze INR 19 and Free Fire MAX INR 19. Updated the corresponding provider and submission disclosures. |
| 1.7 | 16 October 2026 | Names Razorpay Payments Private Limited as payment gateway provider. Replaces Cashgram payouts with UPI transfers after every successfully completed tournament match, following verification and applicable tax deductions. Changes Qelvor-held personal records to indefinite retention until a verified deletion request, subject to law; applies the existing 30-day recovery and deletion process to requests before accounts launch. Replaces prior privacy PDFs with consolidated current editions. Earlier version descriptions below are historical and do not override Version 1.8. |
| 1.6 | 2 October 2026 | Added the live chat on our Customer Service page, run by tawk.to: it loads only when you press Start Live Chat; what it receives; the three cookies and the browser storage it sets; that it processes chats in the United States; and that chats are kept for six months. Named tawk.to and jsDelivr, which delivers the chat’s emoji files, as recipients and under International Data Transfers. Moved live chat from the coming-soon list to what runs today. Closed the ticket desk that kept tickets in your browser: the policy no longer describes it as running, and what it left in your browser is deleted the next time you open the Customer Service page. Added Appendix I to both PDF editions and corrected Appendix H.1, which still listed live chat as coming soon and the ticket desk as running. |
| 1.5 | 29 September 2026 | Stated that registration forms ask for the name as on the PAN card and a mobile number, but no longer for the PAN number, a UPI ID or a payment screenshot; that a PAN is requested only from prize winners after the match; that prize money is paid by Cashgram link through Cashfree; and what happens to registration details after a match. Stated that cookie choices are asked again every 48 hours and that SMP ranks are kept according to the SMP Store policy. Named Cashfree Payments as our payment processor, Skillora Clouds as the Qelvor SMP host, and every other recipient in a new table, and described where form answers go and who can see them. Added the Discord logging and ticket bots, affiliate referral details, birthday rewards and marketing consent. Marked player accounts, the mobile app, live chat, anti-cheat software and AI tools as coming soon. Added retention periods, the right to nominate, the route to the Data Protection Board of India, and the Grievance Officer's postal address and phone number. Added Appendix H to both PDF editions. |
| 1.4 | 28 September 2026 | Recorded that the Qelvor SMP Store is open: what an order form collects (full name, Minecraft username and email address), why, and that coins are an in-game currency and not a wallet. This replaces the Version 1.3 statement that no SMP purchase data exists. Removed Google Fonts, which the site no longer uses, and stated that no analytics provider is in use. Named Tally BV (Belgium, answers stored in the European Union) and Cloudflare as service providers, added both to International Data Transfers, and linked their privacy policies. Stated what the site keeps in your browser today. Added Appendix G to both PDF editions and corrected the PDF's reference to Google Analytics. |
| 1.3 | 20 September 2026 | Added Qelvor SMP, the Qelvor Minecraft server, which opened as an open beta on 20 September 2026. Added a Qelvor SMP Server Data subsection to Section 04 covering the Minecraft username, account UUID, IP address, chat, commands, builds and moderation records the server holds. Named third-party Minecraft server hosting as a recipient in Section 07 and under International Data Transfers. Added three Qelvor SMP rows to the retention schedule. Recorded that the Qelvor SMP Store is shut for the beta, so no SMP purchase, order or coin data exists. Added Appendix F to both PDF editions. |
| 1.2 | 13 September 2026 | Stated that Qelvor eSports offers no wallet services and removed wallet balance from the data we collect. Added PAN to the data we collect, and stated that reward credits and Loyalty Points have no cash value. Set a minimum age of 18 and rewrote Children's Privacy. Added Appendix E to both PDF editions; in the full edition, also corrected the Version 1.0 date and the Appendix D dashes. |
| 1.1 | 30 August 2026 | Added Section 09 detail on support desk tickets stored in the user's own browser: storage held in the browser rather than on our servers, permanent deletion by the user to free space, and the in-browser PDF export. Added the matching row to the retention schedule. |
| 1.0 | 10 June 2026 | Initial release of the Qelvor eSports Privacy Policy. |
What Future Revisions May Cover
The latest version of this policy will always be available through the official Qelvor eSports website or other official communication channels.