This policy explains what information Qelvor eSports collects, why we collect it, who we share it with, how long we keep it, and the control you hold over it. Written to be read — not to be skipped. Every section below reflects the full policy document, which you can also download as a PDF.
Prefer to keep a copy, print it, or read it offline? The complete signed document — all three parts plus the appendices, including Appendix D on support desk tickets stored in your browser — is available as a single PDF. It is the same policy you are reading on this page.
The same Version 1.1 policy, rewritten in plain English with every logo and image stripped out — easier to read on a small screen, quicker to search, and lighter to print. Wording only: no substantive term differs from the full edition above.
Qelvor eSports is an online esports platform for tournaments, competitive events, memberships, community activities and rewards. This policy covers all of it.
We recognise that your privacy is important. This Privacy Policy explains how we collect, use, store, protect, disclose and process your personal information whenever you access or use our website, mobile applications, Discord server, social media pages, tournaments, customer support services, or any other product or service operated by Qelvor eSports.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. It applies regardless of the device you use — desktop, laptop, tablet, smartphone or any compatible gaming device.
This policy applies to all services offered by Qelvor eSports, including but not limited to the following.
Qelvor eSports welcomes users of all ages — with one condition.
Users who have not reached the legal age of majority in their jurisdiction must obtain permission from a parent or legal guardian before:
Parents and legal guardians are responsible for supervising the activities of minors using our platform. If we become aware that personal information has been collected from a child in violation of applicable laws, we reserve the right to delete such information and suspend or terminate the associated account.
Depending on which services you use, we may collect the following categories of information directly from you.
When you use our platform, certain technical information is collected automatically by our systems.
Competing and taking part in our community generates its own record. Here is exactly what that record holds.
We collect personal information only when it is necessary for a legitimate business purpose — never beyond what is reasonably required.
Broken down by the part of the platform each use supports.
Where applicable under relevant privacy laws, we process personal information on one or more of these grounds.
You have given us permission for a specific purpose.
Processing needed to perform a contract with you.
Compliance with laws that apply to us.
Protection of someone's vital interests.
Business interests that do not override your rights and freedoms.
Protecting user information is one of our highest priorities. We implement reasonable administrative, technical and organisational safeguards.
The threats our safeguards are designed to stop.
Examples of the security controls we apply.
Sensitive data is encrypted where appropriate, in transit and at rest.
Server infrastructure hardened and maintained against known threats.
Internal access limited to those who need it to do their job.
Login protection and verification on account-sensitive actions.
Passwords are hashed — never stored or transmitted in plain text.
Network-level filtering against intrusion and abusive traffic.
Continuous monitoring for suspicious behaviour and security events.
Security patches and updates applied on an ongoing basis.
Routine backups so data survives failure — and is deleted on schedule.
Our response, step by step.
We investigate the incident to establish scope and cause.
Affected systems are secured to stop the incident spreading.
We take steps to limit potential harm to affected users.
Affected users are notified where required by law, and we cooperate with relevant authorities.
We retain personal information only for as long as it is genuinely needed — then we delete, anonymise or otherwise dispose of it.
The ticket desk on our Customer Service page works differently from the rest of the platform, and it is worth understanding exactly where that data sits.
General retention periods used by Qelvor eSports. Actual periods may vary where required by law, contractual obligations, regulatory requirements, fraud investigations, dispute resolution or legitimate business purposes.
| Data Category | Typical Retention Period |
|---|---|
| Account Information | Until an account deletion request is completed, plus the applicable recovery period. |
| Deleted Accounts | 30-day recovery period before permanent deletion, unless retention is legally required. |
| Tournament History | May be retained indefinitely for historical records, competitive integrity and statistical purposes. Personal identifiers may be removed or anonymised where appropriate. |
| Match Results | May be retained indefinitely. |
| Leaderboards | May be retained indefinitely. |
| Prize Distribution Records | As required by applicable accounting, tax and legal obligations. |
| Financial Transaction Records | As required by applicable accounting and tax laws. |
| Customer Support Tickets | Up to 3 years after resolution, unless longer retention is required. |
| Support Desk Tickets (stored in your browser) | Held in your own browser until you delete them. There is no cap on the number of tickets, only on the storage the browser allows the desk (about 5 MB). Removed permanently when you delete a ticket or clear your browsing data for this site. Not stored on Qelvor eSports servers. |
| Security Logs | Up to 24 months, or longer where necessary for fraud prevention or legal compliance. |
| Anti-Cheat Investigation Records | As long as reasonably necessary to investigate, enforce platform rules or comply with legal obligations. |
| Marketing Consent Records | Until consent is withdrawn, plus any legally required retention period. |
| Analytics Data | Retained according to the applicable analytics provider's retention settings and business needs. |
| Backup Data | Retained according to operational backup schedules and securely deleted in the ordinary course of system maintenance. |
Subject to applicable laws, you may exercise the following rights over your personal information at any time.
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to specific processing activities where permitted by law.
Withdraw consent for any processing that is based on it.
Request a copy of your information in a portable format, where applicable.
Complain to the appropriate regulatory authority if you believe your rights have been violated.
You may request deletion of your Qelvor eSports account at any time. Here is what happens next.
Your account is scheduled for deletion once a valid request is verified.
A 30-day recovery window begins, during which you may request restoration of your account.
After the window expires the account is permanently deleted, unless retention is legally required.
Certain records may continue to be held after account deletion. Where possible, personally identifiable information is removed or anonymised.
With your consent, we may send you the following. Without it, we will not.
Qelvor eSports welcomes players of all ages — with guardian involvement where the law requires it.
Users under the legal age of majority should obtain permission from a parent or legal guardian before using our services.
Parents and guardians are encouraged to supervise children's online activities.
Community moderation and reporting tools protect younger players in shared spaces.
Information collected in violation of applicable law will be removed when we become aware of it.
Where necessary, we may suspend or delete the associated account.
To keep competition fair and tournaments legitimate, we collect and process information related to cheating prevention and security.
Qelvor eSports may use artificial intelligence and automated technologies to improve our services.
This policy will evolve as the platform does. Here is what drives an update — and how you will hear about it.
The legal framework this policy sits inside.
This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising out of or relating to this Privacy Policy, or to the processing of personal information, are subject to the exclusive jurisdiction of the competent courts located in the State of Uttar Pradesh, India, unless otherwise required by applicable law.
Qelvor eSports is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws — including, where applicable, Indian laws governing data protection, privacy, cybersecurity, electronic records and digital services.
Nothing in this Privacy Policy limits any rights granted to users under applicable law.
Questions, concerns or requests about this policy or your personal information — this is where they go.
Reach our privacy team for access requests, corrections, deletions, consent withdrawal or anything else in this policy. We make reasonable efforts to respond within a reasonable period, subject to applicable laws.
In accordance with applicable Indian laws, Qelvor eSports designates a Grievance Officer.
The Grievance Officer is responsible for addressing privacy-related complaints, grievances and requests in accordance with applicable legal requirements.
Conduct complaints are handled separately from privacy requests.
If a member of our customer support team was rude, unfair or abusive towards you — or you were abused by anyone else in the Qelvor community — report it to the address below. Include the agent's name and ID, your ticket ID and what happened. Reports reach the support lead rather than the person being reported. We will help you.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise.
To promote transparency, Qelvor eSports maintains a version history for this Privacy Policy.
| Version | Effective Date | Summary Of Changes |
|---|---|---|
| 1.1 | 30 August 2026 | Added Section 09 detail on support desk tickets stored in the user's own browser: storage held in the browser rather than on our servers, permanent deletion by the user to free space, and the in-browser PDF export. Added the matching row to the retention schedule. |
| 1.0 | 10 June 2026 | Initial release of the Qelvor eSports Privacy Policy. |
The latest version of this policy will always be available through the official Qelvor eSports website or other official communication channels.
Choose what Qelvor and its third-party providers may store on your device. You can change this at any time from the Cookie Settings link in the footer.
Keeps the site working: your support-desk drafts, abuse and flood-control counters, security checks, and the record of this cookie choice. Stored first-party in your own browser and never sent to an advertiser.
Remembers display preferences and loads the site’s typefaces from Google Fonts. Turning this off does not break the site — text falls back to a system font.
Lets a third-party measurement provider set cookies to collect data on how the site is used — pages viewed, session length, device and browser type, approximate region and referring source. Used in aggregate to improve tournaments and the site.
Lets advertising and social platforms set cookies to measure campaigns and show you Qelvor tournaments elsewhere. This is the category that enables cross-site tracking, so it stays off unless you turn it on.