Support · Live Chat & Email

Customer Service

Questions about a tournament, a payment, a prize or an account? Chat with the support team in real time, or email us and the answer comes back by email.

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Live Chat

Talk To The Team Now

Questions about a registration, a payment, a prize or a match — ask them here and a member of the support team answers in real time.

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Chat With The Support Team

Have your tournament name, in-game name and payment ID ready — it saves a round of questions.

Before you start: the chat runs on tawk.to, a US service that processes your data in the United States. Nothing from it loads until you press Start Live Chat. Then tawk.to stores cookies and other data in your browser to keep the chat connected, and receives your IP address, device and browser details, this page’s address and everything you type or upload. Its emoji picker loads from the jsDelivr network, which also sees your IP address. We retain chat records indefinitely until you request deletion, unless applicable law requires earlier deletion. Verified requests follow the 30-day process in the Privacy Policy, subject to legal retention exceptions. More in our Privacy Policy and Cookie Policy.
Never type a password, OTP, UPI PIN or card number into the chat. Qelvor staff will never ask for them. Rather not use tawk.to? Email support@qelvoresports.com or ask on our Discord server — the same team answers.
Save Yourself A Wait

Check These First

A good number of questions are already answered somewhere on the site. Two minutes here can save you a wait.

Before You Get In Touch

  • Registration, slots and room IDs — the Help Centre covers the questions we are asked most.
  • Refunds and cancellations — what qualifies and what does not is set out on the Refund & Cancellations page.
  • Prize amounts and payout rules — read the Prize Policy before disputing a figure.
  • Have your details ready — payment ID, tournament name, team name, in-game name and the date. A message with these gets one reply instead of four.
  • One issue per message — separate problems in one conversation get separated anyway, and the second one waits longer.
Screenshots help. You can upload one in the live chat, or attach it to an email to support@qelvoresports.com.
Other Ways To Reach Us

Pick The Right Channel

Live chat is the quickest way in while the team is online. Every channel below is answered by the same team.

🗨

Live Chat

A quick answer in real time from the support team, right on this page. It runs on tawk.to and loads only when you start it.

Start a chat →
💬

Discord

Live match nights, room codes and quick clarifications. Best for things that need an answer in the next ten minutes.

Join the server →
✉

Email

For attachments, formal notices and anything you need on record. Quote your payment ID or the date of your chat if you have one.

support@qelvoresports.com →
🛡

Report Abuse

If a member of our customer support team was rude, unfair or abusive towards you — or you were abused by anyone else in the Qelvor community — report it here. It goes to the support lead, not to the agent.

report@qelvoresports.com →
Treated badly by a support agent? Send the agent’s name, the date of the chat or email and what happened to report@qelvoresports.com — the report goes to the support lead, not to the agent you are reporting. We will help you.
Get In Touch

Still Stuck?

Start a live chat, or email support@qelvoresports.com, and the team takes it from there.

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